This Payment Policy states the rules on deposits and withdrawals, processing times, limits, verification and related conditions applying to all financial transactions at lluckyboom.nl. By making a deposit or requesting a withdrawal, the player confirms having read and accepted this policy in full. Lucky Boom is operated by MAIREKE LIMITADA (Costa Rica) and licensed by the Anjouan Offshore Financial Authority.
Lucky Boom undertakes to process funds accurately, promptly and securely. All transactions pass through the cashier, which is accessible once logged in at lluckyboom.nl. The limits, timelines and conditions stated here are fixed and published; they are not estimates and carry no concealed "subject to change" provisos. In the event of conflict with another document on the site, this Payment Policy prevails in financial matters.
Funds are accepted only from payment methods registered in the player's own name. Third-party deposits and withdrawals are strictly prohibited and lead to the return of funds and a review of the account. By transacting, the player confirms being the lawful owner of every payment method used.
To deposit or request a withdrawal a player must:
Lucky Boom operates primarily in euro (€). Where the cashier offers other currencies, the euro amounts in this policy apply equally in any supported currency at the exchange rate displayed at the time of the transaction. Conversion fees, if any, are displayed before confirmation.
The standard minimum deposit is €20; for the fifth welcome-package bonus deposit it is €40. These minimums apply to each transaction, and several deposits may be made in one session provided each meets the minimum.
A deposit is credited as soon as the payment provider confirms the transaction, which is in most cases instantaneous. If a deposit does not appear within 30 minutes, the player should contact support through 24/7 live chat or at support@lluckyboom.nl, quoting the transaction reference.
A welcome-package bonus or any other deposit-linked promotion must be activated in the account profile before the deposit is completed; a bonus cannot be applied to a deposit already processed. The wagering and cash-out conditions of each bonus are set out in the Bonus Policy.
No fixed maximum for a single deposit is published beyond the limits imposed by the payment provider. Personal deposit limits, as part of responsible gaming, are described in Section 9.
The minimum amount that may be withdrawn in a single request is €40; smaller requests are not processed.
| Period | Cap | Applicability |
|---|---|---|
| Weekly | €20,000 | All non-jackpot withdrawals |
| Monthly | €50,000 | All non-jackpot withdrawals |
| Jackpot wins | No cap | Progressive and fixed jackpot prizes fall entirely outside these limits |
Amounts exceeding the weekly or monthly cap in a period are carried forward and processed in the next available period, unless another arrangement is agreed in writing with support. Jackpot payouts are made in full and are not subject to instalments by virtue of these caps.
All withdrawal requests are reviewed and approved within two business days of submission, subject to satisfactory completion of any identity checks required at that time. Business days are Monday to Friday, excluding public holidays. After approval, the time for the funds to arrive depends on the payment method chosen and the schedule of that provider.
Players who install and use the Lucky Boom Progressive Web App (PWA) on iOS or Android benefit from a processing commitment even faster than on desktop. The PWA can be installed from the mobile browser at lluckyboom.nl at no additional cost.
Withdrawals must in the first instance be returned to the payment method used for the original deposit, up to the value of that deposit; any balance above that amount may be withdrawn through any method available in the cashier. The rule serves to comply with anti-money-laundering obligations and to protect the integrity of the account.
With an active bonus whose wagering has not been completed, bonus funds and the winnings derived from them cannot be withdrawn. An active bonus may be forfeited at any time in the account settings, in which case the bonus amount and its winnings are removed from the balance before any withdrawal is processed. Real-money balances clearly separate from a bonus balance are not affected.
After completion of sport bonus wagering, separate caps apply according to the offer claimed:
The applicable cap is stated in the terms of each sport promotion.
A range of deposit and withdrawal methods is available in the cashier. The full list, with method-specific minimum and maximum amounts, fees and estimated processing times, is displayed in the cashier at the time of the transaction, and availability may vary with the country of residence.
Lucky Boom charges no internal fee on standard deposits or withdrawals; the payment provider or bank may apply its own charges, for which Lucky Boom accepts no responsibility and which are outside its control.
Lucky Boom is obliged to verify the identity of its players under its licensing obligations to the Anjouan Offshore Financial Authority and applicable anti-money-laundering standards; verification protects the player and the integrity of the platform.
Verification may be requested at registration, before any withdrawal, on reaching certain cumulative transaction thresholds or whenever Lucky Boom considers it necessary to comply with its regulatory obligations. Players are advised to verify early to avoid delay to withdrawals.
The player may be asked to provide any or all of the following:
Documents are submitted through the verification section of the account or sent to support@lluckyboom.nl. They are reviewed and the outcome confirmed as promptly as possible; withdrawals are held pending satisfactory verification and released promptly once it is complete.
If the documents requested cannot or will not be provided, Lucky Boom may withhold the processing of withdrawals, suspend the account or close it. On closure after failed verification, funds standing to the credit of a verified real-money balance are returned by the original deposit method, subject to compliance review.
All transactions at lluckyboom.nl are subject to automated and manual monitoring. Lucky Boom may delay or decline any transaction where it has reasonable grounds to suspect fraud, money laundering or other unlawful activity and may be required by law to report the matter to the authorities without notifying the account holder.
Bonus abuse, multiple accounts, payment methods not registered in the player's own name and any attempt to circumvent withdrawal limits or verification procedures are breaches of the Terms and Conditions and will be investigated; funds may be withheld pending investigation.
Depositing funds for purposes other than genuine play, for example to exploit currency conversion or to cycle funds through the cashier, is prohibited; deposits may be returned and accounts closed where this is detected.
Lucky Boom promotes safe and responsible gambling. The following financial tools are available to all registered players:
To apply any of them, the player may visit the responsible gaming section of the account or contact support through 24/7 live chat or at support@lluckyboom.nl. Increases to existing limits are subject to a cooling-off period; reductions take effect immediately.
Players who believe that gambling is causing harm are encouraged to use these tools and to seek support from an independent organisation. Increases to deposit or loss limits will not be processed where Lucky Boom has reason to believe that the player may be at risk of harm.
Rakeback earned on the rakeback ladder is credited to the real-money balance after each session with no wagering requirement. It begins at Volt Class 1, the first loyalty level, with no threshold to reach, and is therefore withdrawable immediately, subject to the standard withdrawal conditions of Section 5.
Cashback from the VIP Club or from promotional cashback offers is likewise credited as real money without conditions unless the promotion states otherwise; the percentage, maximum amount and conditions are stated in the promotion or VIP tier description.
Winnings from free spins awarded in the welcome package or any other promotion are subject to the following financial limits:
Winnings above these caps are not credited and cannot be withdrawn; any amount within the cap is subject to the wagering requirement of the bonus before it becomes withdrawable.
If a deposit appears not to have been credited, a withdrawal not to have been received or a transaction to have been processed incorrectly, support should be contacted as soon as possible through 24/7 live chat or at support@lluckyboom.nl, with the account details, the date and amount and any reference supplied by the payment provider.
Lucky Boom investigates all reported discrepancies and responds within a reasonable time. Where a technical error results in an incorrect credit or debit, it may correct the error whether it favoured the player or not, and may deduct an amount credited in error without prior notice.
Lucky Boom accepts no liability for losses caused by delays at third-party payment providers, banks or network failures beyond its control.
Lucky Boom may amend this Payment Policy at any time. Where a change is material, reasonable notice is given on the site or to the registered email address, and continued use of the cashier after the amendment constitutes acceptance. The current version is always available at lluckyboom.nl.
Questions about deposits, withdrawals, verification or any other payment matter may be addressed to the Lucky Boom support team:
The support team is available around the clock and aims to resolve queries as efficiently as possible.
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